Managing What You Can’t Measure

When we talk with leaders about improving performance there is often initial skepticism.  After all they have typically been leading their organization for several years and they ‘know’ what to do.  In fact they may actually be successful in several tangible ways.  However, with several minutes of open conversation there is usually some source of frustration that comes to light.  It often is something they haven’t been able to change because they have not figured out how to measure it.  If they have data it is most often a lag measure rather than the lead measures which predict the end results and can be influenced by actions of one or more employees.  It is not always easy to do but most every aspect of business can be measured and when it is results tend to improve.  Contact us and we'll show you how it can be done.